BBB has seen an uptick in reports about phone calls warning of an “undeliverable FedEx package,” and we know how alarming this can be. Many consumers instinctively think these calls are scams, but here’s the important update: these calls may indeed be legitimate.
Understandably, these calls raise red flags. Receiving an unexpected call requesting personal information is exactly the kind of situation consumers are taught to question. FedEx and eClerx are aware of this confusion and have acknowledged the difficulty in convincing recipients that these calls are genuine.
This situation is a reminder that not all unexpected calls are scams. Verification is key, in this case, consumers can rest assured the calls from (888) 535-7661 regarding undeliverable FedEx packages are legitimate. However, eClerx will not ask for confidential personal or financial information. If a consumer is asked for this, they should not provide it but rather contact FedEx directly first.
BBB will continue monitoring reports and sharing updates to help consumers stay informed and protected. Awareness and caution remain essential, but it’s equally important to know when a call is truly from a trusted source.
